At Pinkebd, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help you with the return and refund process.
1. Return Conditions
You may request a return or exchange within [৩ বা ৭ দিন লিখুন] days of receiving your order. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- It must be in the original packaging with all tags intact.
- Items like innerwear or jewelry may not be eligible for return due to hygiene reasons.
2. Exchange Policy
- If you have a size issue (e.g., Abaya or Sari doesn’t fit), we offer an exchange for the correct size, subject to stock availability.
- Delivery charges for exchanges may apply unless the product sent was defective or wrong.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: The refund will be processed to your original payment method (bKash, Nagad, or Bank) within [৫-১০] working days.
- Shipping Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us immediately via WhatsApp or Email with a photo/video of the product. We will replace it at no extra cost to you.
5. How to Initiate a Return
To start a return, please contact our support team:
- WhatsApp:+88012345678
- Email: contact@pinkebd.com]